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Landlord FAQs.

Everything landlords need to know about flatfair.

    • What is flatfair?

      flatfair is the simple, safe and affordable alternative to tenancy deposits. Instead of an expensive deposit, tenants simply pay flatfair a small membership fee and cover the cost of any lawful claims at the end of their tenancy. flatfair helps tenants and landlords settle claims quickly, fairly and securely, whilst protecting everyone through Independent Dispute Resolution. flatfair is designed to achieve faster lettings, a reduction in disputes and greater recovery of residual losses.

    • What are the benefits of flatfair?

      Without an expensive upfront deposit, flatfair gives landlords a competitive advantage: your properties become affordable and attractive to more tenants, reducing voids. We facilitate fast resolution of claims and disputes with your tenants - in fact, you may even sell us unpaid lawful claims up to a total value of 12 weeks’ rent (*though never more than 6 weeks’ rent arrears). If worse comes to worst, you can appoint flatfair to recover any additional sums at no further cost.

    • How much does flatfair cost?

      For agents and landlords, it’s free! For tenants, we charge a one-off fee equal to the value of 1 week’s rent (excl. VAT), replacing the need for an expensive tenancy deposit.

    • Is flatfair safe?

      Yes. flatfair is insured by an A-rated financial institution.

    • How do I join flatfair?

      flatfair is an invite-only scheme for agents. Please ask your agent to contact us at support@flatfair.co.uk.

    • Does flatfair reference check tenants?

      No. Because you know best who your tenants should be, however, all flatfair members must meet our minimum referencing criteria.

    • When does flatfair expire?

      The flatbond expires in line with the initial tenancy end date, or after 24 months (whichever comes first). They can be extended at any time through the flatfair portal free of charge.

    • What if my tenants have already paid a deposit?

      Easy. Just get your tenants to sign up as flatfair members. Once they’ve completed payment, the property is certified and you’re safe to release their deposit.

    • Do I still need to register a deposit?

      No. flatfair completely replaces the need for tenancy deposits, saving you time and money on deposit registration, whilst offering peace of mind.

    • What's the big deal about flatfair's payout terms?

      Cutting-edge technology enables flatfair to pay out faster, leading to a quicker turnover and fewer voids. By providing up front liquidity for any damages or rent arrears, we alleviate any hold-ups caused by ‘frozen’ (where tenants don’t respond) or ‘withheld’ (where ongoing litigation results in payout delays) deposits, helping you stay in pocket.

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