Landlord FAQs.

Everything landlords need to know about flatfair.

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    • What is flatfair?

      flatfair is the simple, safe and affordable alternative to tenancy deposits. Instead of an expensive deposit, tenants simply pay flatfair a small membership charge and cover the cost of any lawful end of tenancy charges when their tenancy is up. flatfair helps tenants and landlords settle end of tenancy charges quickly, fairly and securely, whilst protecting everyone through Independent Dispute Resolution. flatfair is designed to achieve faster lettings, a reduction in disputes and greater recovery of residual losses.

    • What are the benefits of flatfair?

      Without an expensive upfront deposit, flatfair gives landlords a competitive advantage: your properties become affordable and attractive to more tenants, reducing voids. We facilitate fast resolution of end of tenancy charges and disputes with your tenants - in fact, you may even sell us unpaid lawful charges up to a total value of 12 weeks’ rent (*though never more than 6 weeks’ rent arrears). If the worst comes to the worst, you can appoint flatfair to recover any additional sums at no further cost.

    • How much does flatfair cost?

      For agents and landlords, it’s free! For tenants, it's a one-off charge equal to the value of 1 week’s rent (excl. VAT), replacing the need for an expensive tenancy deposit.

    • Is flatfair safe?

      Yes. flatfair is insured by an A-rated financial institution.

    • How do I join flatfair?

      flatfair is currently an invite-only scheme for agents. If you are interested in joining, please ask your agent to contact us at support@flatfair.co.uk.

    • Does flatfair reference check tenants?

      No. Because you know best who your tenants should be, however, all flatfair members must meet our minimum referencing criteria.

    • When does flatfair expire?

      The flatfair membership expires in line with the initial tenancy end date, or after 24 months (whichever comes first). Memberships can be extended at any time through the flatfair portal free of charge.

    • What if my tenants have already paid a deposit?

      Easy. Just get your tenants to sign up as flatfair members. Once they’ve completed payment, the property is certified and you’re safe to release their deposit.

    • Do I still need to register a deposit?

      No. flatfair completely replaces the need for tenancy deposits, saving you time and money on deposit registration, whilst offering peace of mind. However, if you do need to register a deposit, this can be done through the flatfair portal here

    • What's the big deal about flatfair's payout terms?

      Cutting-edge technology enables flatfair to pay out faster, leading to a quicker turnover and fewer voids. By providing up front liquidity for any damages or rent arrears, we reduce hold-ups caused by ‘frozen’ (where tenants don’t respond) or ‘withheld’ (where ongoing litigation results in payout delays) deposits, helping you stay in pocket.

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