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Landlord FAQs.

Everything landlords need to know about flatfair.

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    • What is flatfair?

      Instead of an expensive upfront deposit, flatfair offers a deposit-free alternative allowing tenants to pay a small one-off membership fee per tenancy costing one week’s rent (+VAT), which can be split evenly across the household.

      flatfair helps tenants and landlords settle end of tenancy charges quickly, fairly and securely, whilst protecting everyone through Independent Dispute Resolution. This results in faster lettings, a reduction in disputes, and greater recovery of residual losses.

    • What are the benefits of a flatfair deposit alternative compared to a traditional deposit?

      By removing the need for tenants to pay an expensive upfront deposit, flatfair gives landlords a competitive advantage: properties become more affordable and attractive to more tenants – reducing voids.

      Tenancy deposits are now capped at five weeks' rent, however flatfair offers up to 12 weeks’ protection (with up to six weeks for rent arrears). With a flatfair membership, we will recover any end of tenancy charges with no extra cost to your landlords – so they’re in pocket faster, with more protection.

    • How much protection does flatfair offer?

      Tenants still need to pay for any lawful debts, and if they don’t, flatfair is able to offer up to 12 weeks’ protection for landlords. For any rent arrears or damages to the property, we will offer to purchase the debts owed to the landlord of up to 12 weeks’ rent (with up to six weeks for rent arrears).
    • How does flatfair allow landlords to be in pocket faster than traditional deposits?

      Cutting-edge technology means flatfair pays out faster, leading to a quicker turnover and fewer voids. By providing upfront liquidity for any damages or rent arrears, we reduce hold-ups caused by frozen (non-responsive tenants) or withheld (ongoing litigation resulting in payout delays) deposits, helping landlords stay in pocket.
    • How much does it cost?

      Great news for agents and landlords, flatfair’s deposit-free alternative is completely free. See our Help Centre for more information about our simple signup process.
    • What is the process for end of tenancy disputes?

      If a tenant doesn’t settle their charges at the end of a tenancy, landlords can sell the whole, or part, of the charge to flatfair for up to 12 weeks’ worth of rent (with up to six weeks for rent arrears), meaning costs are recovered more quickly and effectively. The flatfair team will then take ownership of the recovery process, giving landlords the option to appoint us (at no extra cost) to chase up any extra costs beyond the 12 week limit. By opting for this additional service, landlords can recover further losses without the need for any legal action.

      So that flatfair can start to recover any outstanding funds on their behalf, landlords will need to sign and return the flatfair offer within 10 days of receipt from our team. This legally assigns flatfair as the debtor, which means we’ll be able to chase up any outstanding funds. As soon as we get these funds, flatfair will pay the landlord the outstanding amount directly to their chosen bank account – all for the value of up to 12 weeks’ worth of rent.

    • My tenant wants to use flatfair, what do I do ?

      If you’ve got a tenant asking to sign up to a flatfair tenancy, just get in touch via the Get Started section on our website https://flatfair.co.uk where you’ll be able to refer your agent or speak to us directly.
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