How can I join flatfair?
flatfair is an invite-only scheme. Please email firstname.lastname@example.org or use our web chat to
find out more.
How much does it cost?
For agents and landlords, it’s free! For tenants, we charge a one-off fee equal to the value of
1 week’s rent (excl. VAT) per household, replacing the need for an expensive tenancy deposit.
What is flatfair?
flatfair helps tenants and landlords settle end of tenancy claims quickly, fairly and securely,
whilst protecting everyone through independent dispute resolution. flatfair is designed to
achieve faster lettings, a reduction in disputes and greater recovery of residual losses leading
to cost reduction, additional revenue, increased efficiency and an improvement of overall
Does flatfair have an affiliate program?
To cover your flatfair administration cost, flatfair pays letting agents a referral bonus for
successfully inviting tenants to flatfair.
Why are improved payout terms so important?
Cutting-edge payment technology enables flatfair to pay out faster, leading to a quicker
turnover and fewer voids. By providing upfront liquidity for any damages or rent arrears, we
alleviate any hold-ups caused by ‘frozen’ (where tenants don’t respond) or ‘withheld’ (where
ongoing litigation results in payout delays) deposits, keeping your landlords happy.
Do I still need to register a deposit?
No. flatfair replaces the tenancy deposit, saving you time and money on deposit registration
while offering your landlord additional peace of mind.
Can I convert an existing deposit into flatfair?
Yes. Just get your tenants to sign up as flatfair members. Once they’ve completed payment, the
property is certified and you’re safe to release their deposit.
Does flatfair reference tenants?
No. You know best who should be your tenants, however all flatfair members must meet our
minimum referencing criteria.
When does a flatfair membership expire?
flatfair memberships expire in line with the initial tenancy end date, or after 24 months
(whichever comes first), and may be extended for free through the flatfair portal.
What happens if a landlord wants to submit a claim?
The flatfair portal supports easy claim submission and negotiation between all parties.
What happens in case of a dispute?
If there’s a disagreement between the parties, an independent government-authorised dispute
resolution provider will decide on the case – as with standard deposit schemes.
Is flatfair safe?
Yes, flatfair is insured by an A-rated financial institution.