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Tenant FAQs.

Everything tenants need to know about flatfair.

    • What happens if there's a dispute?

      In the case of a disagreement between you and your landlord or letting agent, an independent government-authorized dispute resolution provider will decide on the case. Raising a dispute costs £100 + VAT, but we’ll refund this once your claim is found to have been made in good faith and of a scrupulous nature.

    • What happens if my landlord or agent submits a claim?

      If you agree with the claim, flatfair will charge all tenants equally. If you don’t agree, you can counter the claim and negotiate until an agreement is reached. We also enable you to dispute the claim and send it to Independent Dispute Resolution.

    • Does flatfair reward great tenants?

      We certainly do. Tenants who stick to their rental obligations build up a strong flatscore and benefit from a range of future discounts, as well as the credibility. It’s kind of like mates’ rates for the people we trust.

    • What happens at the end of my tenancy?

      As with a deposit, your landlord has the opportunity to either discharge you from the obligations of the tenancy agreement or to raise a claim.

    • When does my flatfair membership expire?

      Your membership expires in line with your initial tenancy end date and may be extended by your landlord or letting agent.

    • What happens if there's a change of sharers?

      Your letting agent or landlord will simply add the new tenant as a flatfair member - at no extra cost to you.

    • What happens if I have flatmates?

      As with a deposit, you and your flatmates are each jointly and severally liable to treat the property with due care and pay your rent on time.

    • What happens if I accidentally break something?

      It happens! Simply pay at the end of your tenancy.

    • Am I liable for claims?

      Yes. When your tenancy ends, you’re fully liable to cover the cost of any damages or unpaid rent as outlined in your tenancy agreement, save for ordinary wear and tear.

    • What if I've already paid a deposit?

      No problem. Just ask your landlord or letting agent to convert your existing deposit into a flatfair membership and they’ll return the full amount.

    • How much does flatfair membership cost?

      flatfair membership costs 1 week of rent (exc. VAT) split between the household. You can ask your letting agent or landlord for more details.

    • Why should every tenant use flatfair?

      Whilst removing the need for expensive deposits that often overlap between tenancies, we also provide an easier, fairer way to pay for - or dispute - claims made by your landlord or letting agent.

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