Tenancy deposits provide only limited protection and the claim process can be lengthy & tiring


Use flatfair and benefit from extra protection, faster payouts and fewer voids

The flatbond
Instead of paying a deposit, tenants join flatfair and remain liable for dilapidations and rent arrears
Fewer voids
Lower up-front costs for tenants and faster payouts for lawful claims help you re-let properties quicker
Extra protection
With claims greater 12 weeks’ worth of rent, you may appoint flatfair as your recovery agent at no extra cost
Faster payouts
Sell us your lawful claims and we will put you in pocket instantly - for up to 12 weeks' worth of rent
Happy tenants
Cash deposits are expensive - give your tenants more choice and a healthier cash flow
flatfair is safe
flatfair is insured by an A-rated financial institution
flatfair is the simple, safe and affordable alternative to tenancy deposits
Tenants join flatfair
Easy claim submission
Extra protection
Frequently asked questions.
Q1. What is flatfair?
flatfair is the simple, safe and affordable alternative to tenancy deposits. Instead of an expensive deposit, tenants simply pay flatfair a small membership fee and cover the cost of any lawful claims at the end of their tenancy. flatfair helps tenants and landlords settle claims quickly, fairly and securely, whilst protecting everyone through Independent Dispute Resolution. flatfair is designed to achieve faster lettings, a reduction in disputes and greater recovery of residual losses.
Q2. What are the benefits?
Without an expensive upfront deposit, flatfair gives landlords a competitive advantage: your properties become affordable and attractive to more tenants, reducing voids. We facilitate fast resolution of claims and disputes with your tenants - in fact, you may even sell us unpaid lawful claims up to a total value of 12 weeks’ rent (*though never more than 6 weeks’ rent arrears). If worse come to worst, you can appoint flatfair to recover any additional sums at no further cost.
Q3. How much does it cost?
For agents and landlords, it’s free! For tenants, we charge a one-off fee equal to the value of 1 week’s rent (excl. VAT), replacing the need for an expensive tenancy deposit.
Q4. Is flatfair safe?
Yes. flatfair is insured by an A-rated financial institution.

Q5. How do I join?
flatfair is an invite-only scheme for agents. Please ask your agent to contact us at support@flatfair.co.uk.
Q6. How do I make a claim at the end of a tenancy?
flatfair totally simplifies the claim submission and negotiation process between you and your tenants. All you have to do is upload evidence and submit your claims directly through the flatfair portal. It takes a matter of minutes.
Q7. What’s the big deal about flatfair’s payout terms?
Cutting-edge technology enables flatfair to pay out faster, leading to a quicker turnover and fewer voids. By providing up front liquidity for any damages or rent arrears, we alleviate any hold-ups caused by ‘frozen’ (where tenants don’t respond) or ‘withheld’ (where ongoing litigation results in payout delays) deposits, helping you stay in pocket.
Q8. Do I still need to register a deposit?
No. flatfair completely replaces the need for tenancy deposits, saving you time and money on deposit registration, whilst offering peace of mind.
Q9. What if my tenants have already paid a deposit?
Easy. Just get your tenants to sign up as flatfair members. Once they’ve completed payment, the property is certified and you’re safe to release their deposit.
Q10. When does the flatbond expire?
The flatbond expires in line with the initial tenancy end date, or after 24 months (whichever comes first). They can be extended at any time through the flatfair portal free of charge.
Q11. Does flatfair reference tenants?
No. because you know best who your tenants should be, however, all flatfair members must meet our minimum referencing criteria.