What is flatfair?
flatfair is the simple, safe and affordable alternative to tenancy deposits. Instead of an
expensive deposit, tenants simply pay flatfair a small membership fee and cover the cost of any
lawful claims at the end of their tenancy. flatfair helps tenants and landlords settle claims
quickly, fairly and securely, whilst protecting everyone through Independent Dispute Resolution.
flatfair is designed to achieve faster lettings, a reduction in disputes and greater recovery of
What are the benefits?
Without an expensive upfront deposit, flatfair gives landlords a competitive advantage: your
properties become affordable and attractive to more tenants, reducing voids. We facilitate fast
resolution of claims and disputes with your tenants - in fact, you may even sell us unpaid
lawful claims up to a total value of 12 weeks’ rent (*though never more than 6 weeks’ rent
arrears). If worse comes to worst, you can appoint flatfair to recover any additional sums at no
How much does it cost?
For agents and landlords, it’s free! For tenants, we charge a one-off fee equal to the value of
1 week’s rent (excl. VAT), replacing the need for an expensive tenancy deposit.
Is flatfair safe?
Yes. flatfair is insured by an A-rated financial institution.
How do I join?
flatfair is an invite-only scheme for agents. Please ask your agent to contact us at
How do I make a claim at the end of a tenancy?
flatfair totally simplifies the claim submission and negotiation process between you and your
tenants. All you have to do is upload evidence and submit your claims directly through the
flatfair portal. It takes a matter of minutes.
What’s the big deal about flatfair’s payout terms?
Cutting-edge technology enables flatfair to pay out faster, leading to a quicker turnover and
fewer voids. By providing up front liquidity for any damages or rent arrears, we alleviate any
hold-ups caused by ‘frozen’ (where tenants don’t respond) or ‘withheld’ (where ongoing
litigation results in payout delays) deposits, helping you stay in pocket.
Do I still need to register a deposit?
No. flatfair completely replaces the need for tenancy deposits, saving you time and money on
deposit registration, whilst offering peace of mind.
What if my tenants have already paid a deposit?
Easy. Just get your tenants to sign up as flatfair members. Once they’ve completed payment, the
property is certified and you’re safe to release their deposit.
When does the flatbond expire?
The flatbond expires in line with the initial tenancy end date, or after 24 months (whichever
comes first). They can be extended at any time through the flatfair portal free of charge.
Does flatfair reference tenants?
No. Because you know best who your tenants should be, however, all flatfair members must meet
our minimum referencing criteria.