The top FAQs about flatfair No Deposit, answered.

Ff Faq

Deposit alternatives are becoming increasingly popular – in part due to the cost of living crisis. Tenants want more options when it comes to larger payments and landlords are seeking more protection.

As such, we receive lots of queries from agents about our No Deposit solution, so we wanted to answer as many of these as possible for you.

1. What is the difference between the traditional deposit and flatfair No Deposit?

2. What is the cost of our deposit alternative to agents, tenants and landlords?

Answer : For tenants, we charge a small check-in fee of 1 week’s rent (+VAT), split evenly across the household. No Deposit is a one-off cost with no annual or hidden fees. This saves tenants on average £1000 on their upfront deposit costs.

No Deposit is completely free for landlords. So they benefit from up to 10 weeks protection on their property at no extra cost.

Offering our deposit alternative is also completely free for agents, and they generate additional revenue with each No Deposit plan selected.

3. How does flatfair’s 10 weeks protection work and how is it more than traditional deposits?

Answer: Landlords can receive up to 10 weeks protection with flatfair No Deposit, which is double that of a traditional deposit.

This can be a combination of damages and/or rent arrears, with a cap of 5 weeks rent arrears.

Here is a real example from flatfair landlord Andy:

4. What is the feedback from landlords using flatfair?

Answer: More than 20,000 landlords have benefitted from flatfair’s market-leading protection on their property. Here are just a few of their fantastic testimonials.

Landlord Testimonials Flatfair (1)

5. Is flatfair Deposits easy to implement?

Answer: flatfair’s online platform facilitates a smooth end to end process for tenants to self-serve and choose their preferred deposit option, flatfair No Deposit or a traditional deposit.

Whichever option the tenants choose, flatfair manages the entire process for you. If tenants select a traditional deposit, we utilise Open Banking technology and integrate with all three UK deposit schemes to register traditional deposits for you swiftly and in accordance with legal timeframes to ensure compliance.

If tenants select flatfair No Deposit, all the digital paperwork and payments can be completed via our online platform.

We also have integrations with Goodlord and Reapit to remove duplication of tasks in the tenancy creation process.

6. How does flatfair Deposits generate additional revenue for my business?

Answer: With each No Deposit plan that your tenants select, you earn additional revenue for your business. This does not require any additional work from you as flatfair takes care of all the administration work.

7. Can all of my tenants use flatfair No Deposit?

Answer: At flatfair, we have strict eligibility criteria to ensure the best tenants are occupying your property. To be able to use flatfair, tenants and guarantors must be fully referenced and have their income verified by a third party referencing provider. Tenants also need the right to rent in the UK, which should be verified by their letting agent.

flatfair can’t accept tenants or guarantors who:

  • Have referencing reports indicating a fail or unacceptable status
  • Have adverse credit such as bankruptcy, an unsatisfied individual voluntary arrangement (IVA) or an unsatisfied county court judgement (CCJ)
  • Have been referenced in-house

To make this process nice and easy, we integrate with Goodlord, HomeLet and Homeppl to fit your existing processes.

8. How are deposit disputes handled with flatfair No Deposit?

Answer: In the small amount of tenancies which result in disputes, our easy to use platform allows tenants and landlords to negotiate charges in order to find a swift and fair resolution.

If these charges can’t be agreed upon, you have the option of independent adjudication to fairly settle disputes, just as you would with a traditional deposit.

Is there a question we haven’t covered here? Use the form below to ask a question about our deposit solutions and our knowledgeable team will answer your query for you.