Faq Banner 04


Everything landlords need to know about flatfair.

Faq Banner 05
    • I am taking over a property and the current tenants are using flatfair

      If you are taking over a property where tenants are using flatfair No Deposit you will need to contact our customer support team so that we can upload your details to our online portal, this includes if you have a new AST or an equivalent document. Don’t worry, the property continues to have flatfair’s market-leading protection of up to 10 weeks for the length of the tenancy agreement. Landlords selling a flatfair protected property must contact our customer support team so that we can ensure everything is updated and sorted for you.

    • What is flatfair's No Deposit?

      flatfair No Deposit is the simple and safe alternative to traditional deposits. Instead, tenants pay a small check-in fee worth only one week’s rent or £120 (whichever is the greater), plus VAT, split evenly across the household, as well as any damage costs or missing rent being paid for when it's time to move out. flatfair helps landlords and tenants settle any disputes quickly and fairly with Independent Dispute Resolution, with charges recovered and paid to landlords once charges are agreed.

    • What are the benefits of No Deposit?

      With No Deposit, any tenant charges are recovered and paid to the landlord once charges are agreed. You'll also get up to 5 extra weeks of protection compared to a traditional deposit and reduce move-in costs for your tenants, which means much quicker move-ins.

    • How much does No Deposit cost?

      It's completely free for landlords. For tenants, we charge a small check-in fee worth only one week’s rent or £120 (whichever is the greater), plus VAT, split evenly across the household.

    • What's the big deal about flatfair's terms?

      Cutting-edge technology means you'll get paid any charges from tenant slip-ups the day after charges have been agreed. By covering the costs for any damages or missing rent ourselves, hold-ups due to 'frozen' (where tenants don't respond) or 'withheld' (where ongoing litigation results in delays) deposits are no longer an issue, so you won't be out of pocket.

    • When does flatfair expire?

      flatfair’s security expires in line with the tenancy end date. It can be extended at any time through the flatfair platform, free of charge.

    • Does flatfair require tenants to be referenced?

      Yes, all flatfair members must meet our minimum referencing criteria.

    • Is flatfair insurance?

      No. Our award-winning rental solutions company isn’t insurance – it’s something better. We’re discretionary, so we judge every case based on its individual merit as well as our clear and transparent terms and conditions. That means we can avoid rigid policy checklists and keep things flexible. It also means we can process charge recoveries more quickly, so landlords can rest easy knowing their rental is in safe and secure hands.

    • What if my tenant doesn't accept charges made against them?

      flatfair works with government-backed independent adjudicators* in the case of any disputes between the landlord and tenant. These are handled quickly and fairly to ensure a seamless check out process. *Landlords need to pay a £100 adjudication fee, which will be refunded if at least 75% of the proposed charge is adjudicated in your favour.

    • How do I join?

      Talk to your agent for more information on how you can join flatfair.

Didn’t find the answers you were looking for? Visit our Help Center or reach out to our team.

Ready to get started?

Ready to get started?