How can our Customer Support team help you?

One of the great things about flatfair is our people and there is no better example of that than our Customer Support team.

As the Customer Support Team Lead, I’m actively involved in the everyday working of the team and will cover daily workflows if we are super busy or under capacity – having been at flatfair for over 2 years, I know the product like the back of my hand.

I’m also focussing on how we can make the customer experience the best it can possibly be, by working alongside our Head of Customer Operations and End of Tenancy Team Lead.

I’m also responsible for onboarding new starters and managing the development of the CS team to make sure everyone is getting the most out of their time here at flatfair.

Our Customer Support team at flatfair are the point of contact for all of our amazing customers, from agents and landlords to tenants and guarantors, they are always on hand to tackle your queries and questions. Here is how they help:

Many of you will have already spoken to our A* team, so now you can finally put a face to them…

When it comes to satisfying our customers, the stats speak for themselves, through January to April, our:

Top tips for creating plans

We know that getting everything set up and ready for tenants to move into their new home can seem a bit complicated. So that’s why our Customer Support Team Lead, Sophie has put together her 4 top tips to make creating your No Deposit plans go as smoothly as possible, so that tenants can swiftly move into their new home.

1. When creating a new flatfair No Deposit plan, make sure that the tenancy agreement is filled in for that specific tenancy, including all reference reports for tenants and guarantors
2. If there are any conditions on a reference, make sure that the condition is stated e.g. uploading a proof of address if required
3. To make things nice and clear for us, upload all of your documents in a suitable format (we highly recommend PDF) and double-check landlord and tenant names as well as email addresses for any spelling mistakes
4. And finally, make sure all plans are created ahead of the move-in date in case we need to clarify any information before inviting the tenant to sign up and pay for their membership

We hope this gives you a good insight into our busy customer support team, and shows you why they are so popular with all of our customers.

Take a look at our help centre if you have any further questions about flatfair, we have dedicated sections just for you, whether you’re a tenant, landlord, agent, or guarantor.