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Everything you need to know about flatfair.

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    • What is flatfair's No Deposit?

      flatfair No Deposit is the simple and safe alternative to security deposits. Instead, tenants pay a small check-in fee worth only one week’s rent or £120 (whichever is the greater), plus VAT, split evenly across the household, as well as any damage costs or missing rent being paid for when it's time to move out. flatfair helps landlords and tenants settle any disputes quickly and fairly with Independent Dispute Resolution, with charges recovered and paid to landlords once charges are agreed.

    • What are the benefits of No Deposit?

      With No Deposit, any tenant charges are recovered and paid to the landlord once charges are agreed. Landlords also get up to an extra week of protection compared to a security deposit and reduce move-in costs for tenants, which means much quicker move-ins. Landlords will also be able to use this along with flatfair's Boost to secure even more protection.

    • How much does No Deposit cost?

      It's completely free for landlords. For tenants, we charge a small check-in fee worth one week's rent (+VAT).

    • What is flatfair's Boost?

      Boost by flatfair lets landlords top-up their rental protection up to with six extra weeks of security. It also means we’ll recover costs for any tenant damages and get them to you the day after charges are agreed. Boost can be used on top of a security deposit, or with flatfair's No Deposit option. With No Deposit, instead of paying a security damage deposit, tenants pay a one-off check-in fee worth only one week’s rent or £120 (whichever is the greater), plus VAT, split evenly across the household, as well as any damage costs or missing rent being paid for when it's time to move out.

    • What are the benefits of Boost?

      With Boost, flatfair will recover the costs of any damages and get them to landlords the day after charges are agreed. Landlords will also benefit from up to six weeks’ extra protection, so you can rest easy knowing your rental is in the safest of hands. It's flexible too, landlords can top-up their existing deposit or add it to a No Deposit option if they choose to. They also get free charge recovery beyond the extra six weeks of protection if it’s needed.

    • How much does Boost cost?

      For Boost, landlords pay a small subscription every month (1.5% of monthly rental value, plus VAT). For example, if your property rent is £1000, you would pay £15 per month (+VAT) to benefit from up to six weeks’ extra protection.

    • What's the big deal about flatfair's terms?

      Cutting-edge technology means your landlords will get paid any charges from tenant slip-ups within 10 days of charges being agreed. By covering the costs for any damages or missing rent ourselves, hold-ups due to 'frozen' (where tenants don't respond) or 'withheld' (where ongoing litigation results in delays) deposits are no longer an issue, so you won't be out of pocket.

    • Is flatfair insurance?

      No. Our award-winning rental solutions company isn’t insurance – it’s something better. We’re discretionary, so we judge every case based on its individual merit as well as our clear and transparent terms and conditions. That means we can avoid rigid policy checklists and keep things flexible. It also means we can process charge recoveries more quickly, so landlords can rest easy knowing their rental is in safe and secure hands.

    • Is flatfair safe?

      Definitely! In cases where tenants don't pay landlords for proven charges, flatfair is insured by AmTrust Financial, an A-rated insurer.

    • How do I submit end of tenancy charges?

      flatfair simplifies the charging and negotiation process between landlords and tenants. All you need to do is upload evidence and submit your charges directly on flatfair's easy-to-use online platform.

    • What if my tenant wants to pay a deposit?

      No problem. At the beginning of a tenancy, you can add Boost to an existing deposit and still get all of the same benefits.

    • When does flatfair expire?

      flatfair’s security expires in line with the tenancy end date, or after 24 months (whatever comes first). It can be extended at any time through the flatfair platform, free of charge.

    • Does flatfair require tenants to be referenced?

      Yes, all flatfair members must meet our minimum referencing criteria.

    • What if my tenant doesn't accept charges made against them?

      flatfair works with government-backed independent adjudicators in the case of any disputes between the landlord and tenant. These are handled quickly and fairly to ensure a seamless check out process. *Landlords need to pay a £100 adjudication fee, which will be refunded if at least 75% of the proposed charge is adjudicated in your favour. Tenants need to pay a £25 adjudication fee, which you’ll get back if the amount awarded by the adjudicator is less than the proposed charge.

    • How do I join?

      Talk to our team at sales@flatfair.co.uk or get started on our website.

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