The fair way to handle claims.

Whether it’s cleaning, repairs, rent or gardening, flatfair ensures every claim well-documented, easy to negotiate and quick to resolve — so you can focus on what comes next.
Avoid Unfair Claims

The flatfair difference.

99% of tenancies end without a dispute.
  • Government-authorised

    Both parties are required to support their claims with clear evidence in accordance with the UK Government Dispute Resolution Scheme.

  • Total transparency

    Everyone has complete visibility of claims via the flatfair Portal, which provides a detailed audit trail for our mediators to reference if needed.

  • Fast settlements

    Approved claims are paid out instantly. Our unbiased mediators are also able to make a final decision and authorise payment right away.

One simple process.

  • Step 1

    View your comprehensive exit report online.

    Once your agent completes their exit inspection, a comprehensive report will appear in The flatfair Portal, along with photos and comments.

    59%

    of tenancies end without a claim.

    Check Claims1
  • Step 2

    Discuss and approve any claims with your agent.

    Discuss the exit report and agree on fair compensation for any unresolved cleaning, repairs, rent or gardening.

    Claim Accepted1

Having trouble reaching an agreement?

  • Mediators
    Step 3

    Request a mediator.

    Call in a professional, government-authorised mediator to assess your case and make an unbiased decision.

    Note: If your mediator deems either side of the claim to be frivolous, the responsible party will be charged a fee of £100 + VAT
  • Claim Resolved
    Step 4

    Claim resolved.

    That's it. Your mediator will make a final decision. If compensation is required, the funds will be transferred between both parties right away.

A trusted process.

Our Fair Resolution service is managed by HF Resolutions in partnership with the PRS government-authorised dispute resolution scheme.

Prs

Dispute Resolution

Flatfair Logo
  • Government Regulated
  • Visible to all parties
  • Documented audit trail
  • 30-day resolution guarantee
  • Payment released immediately
Mediator

Professional mediators.

We work with third-party mediators from law firms across the UK. Our professional mediators handle thousands of claims every year and are committed to reaching fair outcomes for everyone involved.

"Moving is one of the most stressful and expensive things we do in life. flatfair made the process stress-free and most importantly, affordable. I would recommend to anyone and everyone!"

Ready to get started?

Find out how flatfair works for you