The fair way to handle disputes.
The flatfair difference.
Both parties are required to support their claims regarding charges with clear evidence in accordance with the UK Government Dispute Resolution Scheme.
Everyone has complete visibility of negotiated charges via the flatfair Portal, which provides a detailed audit trail for our mediators to reference if needed.
Approved charges are paid out instantly. Our unbiased mediators are also able to make a final decision and authorise payment right away.
One simple process.
View your comprehensive exit report online.
Once your agent completes their exit inspection, a comprehensive report will appear in The flatfair Portal, along with photos and comments.67% of flatfair tenancies end without charges.
Discuss and approve any end of tenancy charges with your agent.
Discuss the exit report and agree on fair compensation for any unresolved cleaning, repairs, rent or gardening.
Having trouble reaching an agreement?
Request an adjudicator.
Call in a professional, government-authorised adjudicator to assess your case and make an unbiased decision.Note: If your adjudicator deems either side of the disputed charge to be frivolous, the responsible party will be charged a fee of £100 + VAT
That's it. Your adjudicator will make a final decision. If payment is required, the funds will be transferred between both parties right away.
A trusted process.
Our Fair Resolution service is managed by HF Resolutions in partnership with the PRS government-authorised dispute resolution scheme.
- Government Regulated
- Visible to all parties
- Documented audit trail
- 30-day resolution guarantee
- Payment released immediately
We work with third-party adjudicators from law firms across the UK. Our professional adjudicators handle thousands of disputes every year and are committed to reaching fair outcomes for everyone involved.
"Moving is one of the most stressful and expensive things we do in life. flatfair made the process stress-free and most importantly, affordable. I would recommend to anyone and everyone!"